Warranty and Return Policy

Customer satisfaction is our top priority.

1. We guarantee 100% accuracy within ANSI standards on all prescriptions or they will be remade at no charge. All prescription eyeglasses, prior to leaving DC Optical Lab, pass a stringent quality control hand inspection. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

2. We understand that there may be times you want to change the Rx. For Doctor Redo within 6 months, a lens credit of 50% of the original lens cost will be applied to the cost of any new lenses ordered.

3. We offer a two year warranty for our Anti-Reflective Coating and Premium Anti- Reflective Coating. This warranty allows a one time replacement due to scratching or peeling under normal use. If damage seems to be due to abusive use, corrosive chemicals, overheat or any other similar reason then credit will not be granted. The replacement lenses must be of the same prescription and material as the original. Any fitting changes, etc. will not be replaced under this policy

4. Non-adapt return policy. Progressive lenses and Polycarbonate lenses are warrantied for non-adapt for a period of three months from the original invoice shipping date. In the event that the Patient is unable to adapt to a progressive lens order within 90 days of the shipping date from our laboratory, DC Optical Lab will offer a pair of non progressive lenses (i.e., SV, FT, trifocals, etc.) at no charge. If the Patient is non adapt to Polycarbonate lenses, we will remake a pair of CR 39 lenses at no charge within 90 days of the shipped date.

5. Cancellation of jobs. Canceled jobs and duplicate jobs will be billed at 50%.

For ALL Redo jobs, please return original invoice and original lenses, with a copy of the reorder invoice.